No matter your solution, the dreaded excuse - "I'm not interested." - comes with the territory in sales. Customers won't always be ready or eager to buy. They'll have questions, concerns, and likely some fears about being taken advantage of or making the wrong decision.
So, what's the solution? Don’t let objections rattle you. Instead, remember that a "No," is simply an opportunity for you to pivot, adjust your sales pitch, and relate to your prospect.
In this lesson, you'll learn what sales objections are and why they're important to address. You'll then learn a five-step process for fielding customers' objections effectively.
In this lesson you'll learn how to spot five of the most common sales objections. Then, you'll learn how to overcome each by understanding its context and delivering customized replies.
In this lesson, you'll learn how to handle objections like a pro with five winning techniques for bouncing back after you've been initially shut down.
In this lesson, you'll learn the most common mistakes and pitfalls when handling sales objections.
I can honestly say that the course on Team Culture was eye opening.
I learnt so much about how different experiences and backgrounds influences team culture - how team culture in an organization plays a key role. Most importantly, creating 'a great place to work' where goals are achieved, peoples' talents are tapped into and everyone's contribution valued is at the heart of inspirational and effective leadership.
Succeeding in every job requires negotiating with coworkers, bosses, other departments or divisions, customers, suppliers -- everyone. Working in sales helps you develop the ability to really listen, to evaluate possibilities, identify key stakeholders, identify important drivers, deal with objections and conflicting opinions, and find ways to reach agreement without leaving scorched earth in your wake. Good negotiators operate short-term while thinking long-term.
Learn How!We can choose our friends, but we can rarely choose our customers. Working in sales will definitely broaden your diversity horizons, in a really good way. And working in sales will help you overcome hesitation or shyness, and give you the skills to step into unfamiliar or even uncomfortable situations with confidence.
Learn How!Sales skills are especially important if you hope to become an entrepreneur. No matter how big the company, every business owner is involved in sales and the entrepreneur who lacks the basic skills faces some major challenges. Sales skills are needed to get financing, inspire and motivate employees, sign distribution deals or partnerships, land the first customers. Every key effort involves sales, especially in the early stages of starting a company.
Learn How!
Whether you’re a seasoned salesperson or brand new to the field, you need to know the basics. These fundamentals lay the foundation for a successful sales career.
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Psychology is the science of mind, motivation, and behavior. Thus, it's a useful tool for salespeople. Psychology helps salespeople understand their prospects, make a good impression, build relationships, and ultimately, close deals..
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Every sale depends on a buyer. But where do you find that buyer? And how do you create interest—not aggravation—once you’ve found them? The answer is prospecting.
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