This course will zero in on the fundamentals of customer service. You'll learn how customer service impacts a business, how to balance being personable and being professional, and how you can meet and exceed customer expectations. By the end of the course, you'll have a solid foundation of customer service skills that will takes the customer experience from adequate to excellent.
In this lesson, you'll learn why customer service can make or break a business, as well as how four components of exceptional customer service can separate you from the pack.
In this lesson you'll learn how to deliver a customer service experience that’s the perfect blend between personable and professional service.
In this lesson, you'll learn what customers expect and why meeting those expectations matters. You'll also get six tips for exceeding customer expectations.
In this lesson, you'll learn how to take charge of your growth journey as a customer service professional. You'll also get six strategies for accelerating your growth and taking your skills to the next level.
In this lesson, you'll learn four important skills and how to put them into action.
In this lesson, you'll learn about a common model that sets out four customer personality types, including how to identify and assist each one most effectively.
In this lesson, learn about a common stress culprit in customer-facing professions: empathy fatigue. You'll learn what empathy fatigue is, the warning signs to look out for, and four strategies for overcoming it.
In this lesson, you'll learn what troubleshooting is and why it can be challenging. Then, you'll get an effective three-step process for tackling unfamiliar customer issues.
Latte Learning makes learning easy!
When I stopped at my local coffee shop to enjoy my latte, I ordered the course and took it on my phone. I learned some new leadership skills in the time it took to finish my Latte!
Thanks Latte Learning - you made it easy!
Good listening and speaking skills are essential to effective interactions. You can hone your communication skills by listening without interrupting, summarizing the gist of a conversation partner’s message and taking a moment to formulate what you want to say before speaking.
Learn How!Interacting with others isn’t always easy, and people can try your patience for any number of reasons – ranging from rudeness to a lack of organization. In these situations, you have to stay professional at all times. Whenever you feel yourself becoming impatient, take a deep breath, and count to 10 before responding.
Learn How!Even the most skilled conversationalist can’t predict what someone might say next. Being resourceful and keeping an open mind will allow you to continue a unexpected conversation and questions in a way that could benefit both parties instead of shutting down communications.
Learn How!
Approach difficult customer situations with expert skill and sensitivity—propelling your customer service talents to the next level.
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This course is for managers who want to take their team’s skills from functional to fantastic—helping customers in a way that creates brand fanatics.
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Expert communication skills and exceptional customer support go hand-in-hand and a positive experience starts with friendly, empathetic, and effective communication.
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